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Home > Blog > How to > How to setup Gmail & Outlook
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How to setup Gmail & Outlook

You’d think it would be (much) simpler than this.

James Miodonski



Despite being an *absolutely hateful system, Outlook remains one of the world’s most popular email clients

(*Grumpy, former Windows System Administrator’s Top Tip – consider checking out Thunderbird as literally none of the following faff is required. Like Mac Mail, the only details needed to add a Gmail account to Thunderbird is your email address & password).

Why opt for G Suite?

Google’s pro email offering is, by all accounts, superb.

We at Creatomatic made the switch from self-hosted/managed email to Gmail back in 2013, and with  zero regrets.

At the risk of sounding a bit ‘smug Apple customer’ here, it truly does ‘just work’.

Without an expensive (and notoriously temperamental) on-site mail server (e.g. Exchange) requiring constant pandering and attention from an also (expensive and notoriously temperamental IT department), our email is completely secure and accessible, be it from laptops, phones or a web browser in a random German cafe (*true story). To date we’ve enjoyed 100% uptime and zero issues.

It even does a pretty decent job of barricading against most of the SPAM we, like everyone else, would otherwise be bombarded with on a daily basis.

In the interest of transparency, if it sounds rather a little like we’re on commission from Google, we are – well, a wee bit.  We have a referral code that bags you a bit of an introductory discount and shaves a few pence off our own monthly bill.  Nice as it would be to have a shiny Aston Martin paid for in Sergey & Larry’s back-handers, you’ll have to believe me that we’re not in this one for the money.

Note – Microsoft’s Office 365 is a solid, viable alternative for the Microsoft loyal amongst you (we simply backed a different horse).  It’d be well worth speaking to your designated IT support guys about this if you’re considering a move to cloud-based email (which, you probably should be, really).

In most cases, Gmail plays beautifully with email clients;

In fact, the only email client that ever seems to cause any form of heartache and suffering when trying to setup a new Gmail account is Outlook (aka Live Mail, Outlook Express among other guises – they’re all essentially Outlook at their horrid, vile cores).

The following guide is meant not as a prescriptive, step-by-step walkthrough for getting Outlook & Gmail (or G-Suite as it’s formally known these days) to play nicely.  Unfortunately, due to their being so many different versions and variants of Outlook it’s impossible (or the very at least impractical) to document where each specific tick box or field is located in any given version number.

Instead, this is a cleaner, less-sweary version of the point of reference cheat sheet that we use internally when carrying out this task.

Hopefully it’ll be of some help.

Setting up Outlook to work with Gmail

IMPORTANT – before you even attempt to setup Outlook – make sure you’ve done the following:

Forgetting to get this in place first has been the root cause of many fruitless setup attempts and frustrated calls back to the office for help.

Ok, once that’s done it’s time to open Pandora’s box* (*cough, sorry, fire up Outlook).

In Outlook go to –> Settings –> Add New Account –> IMAP

Server settings – the exact location of these varies between Outlook versions, but usually it’s

– Sometimes these settings don’t work, in which case try –

Check the ‘My outgoing server requires authentication’ box under SMTP

In the Advanced Tab

Additional Resources

Links to a handful of other helpful guides we’ve found while searching for help with this in the past:


Looking to move your email to G Suite?

Whilst we’re of course very happy to help; IT, network and desktop support aren’t Creatomatic’s specialities. We do, however, have friends that are brilliant at this sort of stuff – drop us a line and we’ll give you a steer.

Contact Us


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