Got a project in mind? We’d love to hear from you.
Use the contact form or drop us an email and we’ll get back to you as soon as we can.
Office open Monday to Friday, 9am – 5pm
For emergency out-of-hours support please email [email protected] in the first instance as this account is monitored regularly, or call 01461 536 202.
25 High Street
Dumfries and Galloway
Company number: SC422843
VAT number: 184828370
This document and the accompanying Proposal sets out the Agreement between us, Creatomatic Limited, and you, the Client. The services you are hiring us to provide and the price are as outlined in our Proposal.
We’ll always do our best to fulfil your needs and meet your expectations but it’s important to have things written down so that we both know what’s what; who should do what and when; and what will happen in the event of a disagreement.
In this contract you won’t find any complicated legal terms or long passages of unreadable text. What we want is what’s best for both parties, now and in the future – so it’s important that all involved understand what they are agreeing to.
We both agree not to disclose any Confidential Information and will take reasonable steps to ensure our employees and anyone else either of us involved in the project keep Confidential Information confidential. Confidential Information means information relating to our business or your business that is not already in the public domain, such as trade secrets, terms of contracts, inventions, designs, pricing, accounts, financial reports, employee, customer and supplier details and any documents marked “confidential”.
We both agree that information we provide each other for the project is only to be used for that purpose.
Any information stored by Creatomatic is stored under the EU General Data Protection Regulation (GDPR) agreement.
Please let us know if you require a Non-Disclosure Agreement to be signed prior to beginning work on your project.
We will seek sign-off at the design stage before moving on to website design or print. We create look-and-feel designs, and flexible layouts which adapt to the capabilities of many devices and screen sizes. We create static visuals for desktop and – if agreed – mobile designs, which you will be asked to sign-off before your project moves to the build stage. You’ll have opportunities to review our work and provide feedback. We use Adobe XD for previewing work, as well as emailing visuals.
Once designs are approved and signed off, it becomes more time consuming and/or difficult and ultimately more costly for you to make changes. We will supply estimates and costs for any additional work requested prior to carrying this out.
If you do not sign-off a stage we reserve the right not to proceed to the next stage until your written approval is received.
We reserve the right to reuse elements of any design work from project to project. When we’re commissioned to provide a bespoke design service, we’ll always use our discretion to ensure that designs are recognisable as being unique to your brand.
We don’t want to limit your ability to change your mind.
If you request changes after sign-off this may incur additional charges. If you request changes or add anything new, we’ll provide a separate estimate for this additional time on request. If, at any stage, you terminate this contract then, separate from any liability for hosting, you will pay us in full for the work carried out until that point and any unavoidable costs or outlays we have incurred, or will incur, on your behalf despite termination of the contract.
Unless agreed separately, we’re not responsible for inputting text or images into your content management system or creating every page on your website.
In cases where we are inputting copy on your behalf, this should be supplied electronically, ideally in Word (.doc/.docx), Plain Text (.txt/.rtf) or Google Docs format. Copy supplied handwritten or in any format that needs to be typed up will be done so at our standard hourly rates, as set out in our Proposal, if required.
We provide professional copywriting and editing services, so if you’d like us to create new content or input content for you, we can provide a separate estimate for that.
Training is normally provided prior to launching your new website, if included in our Proposal, allowing you to input and manage your own content on an ongoing basis.
It is your responsibility to ensure that you have the appropriate licenses and rights for all copy supplied and used on your website.
You should supply graphic files in an editable, vector digital format – PDF, AI, EPS or PSD formats are ideal. You should supply photographs in a high resolution digital format as JPG or PNG files.If you choose to use stock photography, video or audio, we can recommend stock libraries. If you’d like us to search and select photographs for you, we can provide this as a separate chargeable service. Stock libraries retain copyright and charges are for one time use only unless otherwise agreed in writing.
If we instruct a photographer or illustrator on your behalf they will retain copyright in their work and the charge is for one time use only unless otherwise agreed in writing.
It is your responsibility to ensure that you have the appropriate licenses and rights for all images you supply to be used on your website.
Copying or editing any part of the code which makes up your website is also forbidden as is re-using any part of our code as the basis for another system. Doing this is in breach of our licence agreement, and may lead to suspension of services and recovery from you of any resulting costs.
We reserve the right to reuse code elements from project to project. When we’re commissioned to provide a customer-facing bespoke development service, we’ll always use our discretion to ensure that front end elements are recognisable and distinct to your brand.
Websites which include a subscription to a proprietary system we’ve developed, including but not limited to our SuperControl system, sam, or our estate agency management system gen, cannot have their code or framework modified, customised or accessed by anyone other than Creatomatic Ltd or our authorised representatives.
Our browser testing will ensure that a person’s experience of a design and build is appropriate to the capabilities of a browser or device, subject to the following.
We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Edge) and Mozilla (Firefox). We’ll also test to ensure that people who use Microsoft Internet Explorer 9 and newer on Windows get a usable experience.
We won’t test in other or older browsers unless we separately agreed in writing. If you need an enhanced design for an older browser, we can provide a separate estimate for this service.
Mobile browser testing using popular smaller screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using, subject to the following:- We test our designs in Safari and Chrome on iOS (iPhone and iPad) and Chrome on Android.
We won’t test in Blackberry, Opera Mini/Mobile, specific Android devices, Windows or other mobile browsers unless separately agreed in writing. If you need us to test using these, we can provide a separate estimate for that.
When we build your site, we’ll set you up with a Hosting Account on one of our development servers. While development takes place, there will be no charge for this unless you require a temporary holding page put in place (i.e. a page that is publicly viewable on your chosen domain name).
Hosting is an annual rolling contract that automatically renews each year unless effectively terminated. The annual fee is payable in advance and once the live hosting account has been set up – usually once either a holding page or your development has been cross platform tested – we will set up an annually recurring invoice which covers the subsequent year’s hosting. The annual fee will be due and invoice rendered one month before the renewal date each year. So, if your site is ready for launch on the 1st June 2020, you will get your hosting invoice on 1st May 2021 when the annual fee is due and the contract will renew for a further year on 1st June 2021.
If you do not want us to renew your Hosting Account, you must notify us in writing no later than 6 weeks before the annual renewal date. In the absence of such notice your Hosting Account will continue for another year and cannot be cancelled nor refunded. There are no partial refunds available for accounts which are cancelled part way through the year.
Our managed and supported Hosting Packages include regular on and off-site backup services, essential server maintenance and security. If we’re made aware of a security update which specifically affects your site, we’ll update this for you.
However, if your site has an issue which is not our fault, we will charge for the time it takes to restore the damage at our standard hourly rates. Examples of this include:
Our Shared Hosting Packages include 28 day snapshot backups, allowing your website to be rolled back to a previous version any time within the last 28 calendar days.
If you wish to transfer out a Hosting Account and have effectively terminated it with no outstanding invoices due to us, we will cooperate with you to make this transition. We can provide archive backups and transfer domain names to assist with moving your site across to its new home. There may be an administration cost for certain sites or cases where we will render a fee to cover our time, which we will advise you of in advance.
If a project in development is delayed by the client, we may charge a hosting fee to cover the cost of the development hosting account. We’ll notify you of this in advance.
Any domain names registered by Creatomatic on your behalf will be done so in the client’s name, and will be transferred to a domain name registration provider of your designation upon request. If you wish to transfer your domain name to another provider, all that we ask is that any outstanding invoices and renewal fees are settled in full prior to the transfer. Whilst we don’t charge an administration fee to transfer your domain name out to another provider, we are not responsible for any charges or fees levied by your new provider, e.g. some domain name providers charge for incoming transfers. These fees are the client’s responsibility.
We do not guarantee any improvement to a search engine ranking, nor can we promise to get a site higher up or to the ‘top of Google’ – as Google and the search engines themselves control this. We will build your site in a way that is accessible to search engines.
Our standard sign-off process includes ensuring that tracking codes for both Google Analytics and Search Console tools are in place. Where at all possible, this will be set up using a Google account in your name, not ours – allowing you full, unrestricted access to your tracking data.
Unless otherwise agreed in writing, Creatomatic built WordPress websites have the following SEO features as standard:
We’ll carry out our work in accordance with industry practice and at the standard expected from a suitably qualified person with relevant experience. That said, we cannot guarantee that our work will be error-free, and we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them.
You will have 14 days from the date we make the web site available to you for checking to report any issues regarding design, content or functionality. Any issues reported within this period may be chargeable if they amount to a variation, addition or correction to material you provided. Any such issues we are asked to address after this or after the date of the site launch may be chargeable.
“Intellectual Property Rights” means all patents, rights to inventions, copyright (including rights in software) and related rights, trademarks, service marks, get up and trade names, internet domain names, rights to goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or shall subsist now or in the future in any part of the world. You warrant that all elements of text, images or other artwork you provide are either owned by you or that you’ve permission to use them. When you provide text, images or other artwork to us, you agree to protect and indemnify us from any claim by a third party in respect of their Intellectual Property.
We warrant that all elements of the work we deliver to you are either owned by us or we’ve obtained permission to provide them to you. When we provide text, images or other artwork to you, we agree to protect and indemnify you from any claim by a third party in respect of their Intellectual Property unless the claim relates to the modification made by you or at your request to any material or software.
Provided you’ve paid for the work, and that this contract hasn’t been terminated, we will transfer ownership of the website design to you and the visual elements we created for it, except as otherwise stated in this contract.
We’ll give you source files and finished files for you to keep if requested as we’re not required to keep a copy.
You will continue to own the intellectual property rights of text, images, site specification and data you provided, unless someone else owns them.
We’ll own any intellectual property rights we’ve developed prior to, or separately, from this project which we’ve not agreed to transfer and which you’ve not paid for. We’ll own the unique combination of these elements that constitute a complete design and we’ll license its use to you, exclusively and in perpetuity for this project only, unless we agree otherwise.
Provided you’ve paid all sums due and effectively terminated your contract with us, you’re free to take work you have commissioned us to do to another provider, subject to the terms set up under ‘Code’ above. This might include, but is not limited to:
If you wish to move the hosting of your website to another provider, we will provide an encrypted backup of your website and database following your written request. There may be a charge for this.
If you would like graphics to be printed by a third party, we’ll supply AI, PDF or other file formats as appropriate on request. There may be a charge for this.
If you would like an external agency to manage your email or social accounts, we’ll supply the required credentials as required on receipt of a written request. There may be a charge for this.
Nothing in this ‘Transferring Our Work’ section applies to websites which include a subscription to a proprietary system we’ve developed, including but not limited to our SuperControl system, sam, or our estate agency management system gen. In the case of a subscription-based platform, we’ll supply a backup of all files and data on request, but this will not include the subscribed software files or any customisation applied to the subscribed software.
This is partly because our subscription-based system has to be connected to our hosting network in order to provide updates, and partly in order to protect our intellectual property (see Intellectual Property Rights, above).
Unless specifically agreed otherwise in writing, we reserve the right to display all aspects of our creative work, including sketches, work-in-progress designs and the completed project on our portfolio and in articles on websites, social networks, in magazine articles and in books.
We issue invoices electronically and our payment terms are 21 days from the date of invoice.
All proposals are quoted in GBP (£) Sterling and, where appropriate, payments will be made at the equivalent conversion rate at the date the transfer is made. If you are based overseas or are paying in any currency other than GBP (£) Sterling, you agree to pay all charges associated with international transfers of funds.
The appropriate bank account details will be printed on our electronic invoice. We reserve the right to charge late payment compensation and compound interest on all overdue commercial debts at the rate of 8% per month or part of a month inline with UK Government guidelines.
You can pay by bank transfer:
Or by sending a cheque made payable to Creatomatic Ltd, to 25 High Street, Lockerbie, DG11 2JL (BACS preferred).
We have the right to retain material produced for you until all outstanding invoices have been paid. In the event of non-payment we reserve the right to suspend further services, terminate the contract and suspend or remove your web site.
This Agreement cannot be varied unless agreed in writing with a Creatomatic Director. Neither of us can transfer this contract to anyone else without the other’s written permission.
We both agree that we will adhere to all relevant laws and regulations in relation to our activities under this contract and not cause the other to breach any relevant laws or regulations.
If for some reason any provision of this contract shall be unlawful, void or unenforceable then that provision shall be deemed severable from the contract and shall not affect the enforceability of the remaining terms.
Although the language is simple, the intentions are serious and these Terms together with our Proposal form a contract under Scots Law subject to the exclusive jurisdiction of the Scottish courts.
If you've received an estimate which is subject to our Terms of Business, you can accept them online using this form.
Just click and drag (or write on a touchscreen) to draw your signature.
You'll find your estimate number on any correspondence pertaining to your estimate.