Data Protection & Privacy Statement

At Creatomatic, our aim is to provide our clients with the most efficient and effective level of service we possibly can. To do this effectively we hold certain client data on record, this privacy notice details what data we hold, how we hold this data and the ways that we might use it.

This is the privacy statement of Creatomatic Ltd, 25 High Street, Lockerbie, DG11 2JL.

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This site uses cookies to enhance your browsing experience. We use necessary cookies to make sure that our website works. We’d also like to set analytics cookies that help us make improvements by measuring how you use the site. By clicking “Allow All”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts.

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These cookies are required for basic functionalities such as accessing secure areas of the website, remembering previous actions and facilitating the proper display of the website. Necessary cookies are often exempt from requiring user consent as they do not collect personal data and are crucial for the website to perform its core functions.

A “preferences” cookie is used to remember user preferences and settings on a website. These cookies enhance the user experience by allowing the website to remember choices such as language preferences, font size, layout customization, and other similar settings. Preference cookies are not strictly necessary for the basic functioning of the website but contribute to a more personalised and convenient browsing experience for users.

A “statistics” cookie typically refers to cookies that are used to collect anonymous data about how visitors interact with a website. These cookies help website owners understand how users navigate their site, which pages are most frequently visited, how long users spend on each page, and similar metrics. The data collected by statistics cookies is aggregated and anonymized, meaning it does not contain personally identifiable information (PII).

Marketing cookies are used to track user behaviour across websites, allowing advertisers to deliver targeted advertisements based on the user’s interests and preferences. These cookies collect data such as browsing history and interactions with ads to create user profiles. While essential for effective online advertising, obtaining user consent is crucial to comply with privacy regulations.

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What information do we collect?

The information we hold may include the following:

Contact names, addresses, telephone numbers and email addresses
Company information and files shared during specific projects
Meeting notes pertaining to specific projects you have talked to us about
Credentials for email, website, payment gateway and third party systems as supplied or set up by us

Where do we collect personal information from?

We collect personal information directly from our clients only.

How do we use your personal information?

The purposes for which personal information is processed may include any or all of the following:

Deliver web, design and development services
Provide technical support
Test systems
Monitor system status and security
Notify clients of service updates, such as planned maintenance or system downtime

This list is non-exhaustive.

Who we share your personal information with?

Domain name registrars
Our hosting providers
Third party professionals, i.e. freelancers, that are specifically working on your project with your express permission

We will not share your personal information with any third party without your express permission.

How long do we retain your personal information for?

We may retain your personal information for at least ten years unless requested otherwise.

Your rights

You have the right to request a copy of the personal data we hold about you and we are legally obliged to provide this information. There may be a small administration fee incurred to process your request.

We encourage you to make sure that the information we hold about you is correct and up to date. You may request that we update or correct any personal data we hold about you that is deemed incorrect or inaccurate.

You have the right to request that we delete personal data held about you under the following circumstances:

You deem the information we held is no longer required for the purpose(s) it was obtained
You have a valid objection to us holding or using your personal information
Our use of your personal data contradicts law and/or our legal obligations

You have the right to ask us to stop using your personal data for direct marketing purposes.